Vodacom cannot even perform a (overdue) cancellation!!

The end date of my vodacom contract was 06 February 2022 and given that we're currently living in Europe, I contacted vodacom in advance of the date to ensure the contract would end and be cancelled.

Needless to say that Vodacom suddenly required a copy of my ID (although I've been a client for 15+ years) and despite various upgrades, there's never be an issue.

I've engaged with customer support to have it corrected and the ID copy etc. was sent to vodacom via email on the 12th of January.

Needless to say, my contract is still active even though it's the 14th of February already...

Please as such assist in resolving this matter, given that I'm alternatively going to instruct Investec to block your attempted debit order at the end of February, given that this contract should have been cancelled by now.

Needless to say that despite my wife and I both being loyal Vodacom (Red) customers over the years, you surely did a great job of ensuring we won't be taking out Vodacom contracts upon our return.