Vodacom cannot even make paying them a possibility

1. Vodacom debited my payment on the incorrect date which has now resulted in a penalty fee. My debit date is the 28th.

2. I have asked for payment information a total of 20 times now. Phoned. Emailed. Sms'd. Not a single person at vodacom can provide me with an account number to pay. They tell me to go into an FNB bank. I have a job and connote leave to go make payments in a bank due to their error.

3. The staff are completely rude! As I wait for one who promises to get back to me with payment details another 10 harass me.

4. They say they cannot debit the amount from my account as it is not the date for my debit order. But the whole reason I am having this issue is because they DID do a debit order on the correct date.

Why must every single thing be so dufficult. Basic customer care is not a possibility. Providing payment details is not a possibility. Debiting payments on the correct date is not a possibility.

I am at my wits end.