1 reviews | Active since Apr 2013
Vodacom - Cannot do something as simple as cancelling an expired contract
On the 1st of February I called to cancel two of my contracts that was going to expire end of Feb 2021. I was told it was loaded on the system and would be cancelled.
Surprise, surprise on the 1st of March 2021 I got billed again. I phoned and was told it was not actioned properly and it will be escalated and I will receive a refund and it will be cancelled.
Surprise, surprise on the 1st of April 2021 I got billed again (thought it was an April fool's joke). I phoned and was told it was not actioned properly and it will be escalated. I was also told that a manager Hlengiwe (dont know her surname) will call me back, but surprise, surprise she never did and she never will.
So I have been on call all day today and not one person I spoke to is able to help me. I was told by the latest person that he will call me back tomorrow, but somehow I don't think it will happen.
@Vodacom, how do you get such a simple thing wrong? Please cancel my contract?
I have 6 contracts in total with you and cannot wait to cancel them once they expire.
Thanks for taking the time to phone me and do the cancellation manually.
However, I only received an email saying that two numbers will be cancelled. The number ending in 8887 must also be cancelled as discussed.
My question also remains, why were you able to do the cancellation "manually" while the cancellation team has not been able to assist me in over two months? I also want to know if I will be receiving a refund, since Vodacom essentially stole money from me?
Please confirm the cancellation of 8887.
As stated before, I cannot wait for my remaining contracts to expire so that I never have to do business with Vodacom again.
Thanks for taking the time to phone me and do the cancellation manually.
However, I only received an email saying that two numbers will be cancelled. The number ending in 8887 must also be cancelled as discussed.
My question also remains, why were you able to do the cancellation "manually" while the cancellation team has not been able to assist me in over two months? I also want to know if I will be receiving a refund, since Vodacom essentially stole money from me?
Please confirm the cancellation of 8887.
As stated before, I cannot wait for my remaining contracts to expire so that I never have to do business with Vodacom again.
So I had to phoned again today because Mahali did not cancel all 3 contracts but just 2 contracts.
I spoke to Mickyle (Ref nr: ***), who assisted me in cancelling the third contract.
He also loaded a request for a refund, but I don't think I will receive any refund.
What a really bad experience from Vodacom.
So I had to phoned again today because Mahali did not cancel all 3 contracts but just 2 contracts.
I spoke to Mickyle (Ref nr: ***), who assisted me in cancelling the third contract.
He also loaded a request for a refund, but I don't think I will receive any refund.
What a really bad experience from Vodacom.