RD
Robert D

1 reviews | Active since Jun 2019

13 Jun 2019, 15:34

vodacom cannot do fibre... and they bill u because they are incapble of doing an installation

so after a month and 15 hours of apathy and incompetence of vodacom they have not been capable of installing fibre in my home. i cannot keep track of how many times i complained. so i had no other choice but to cancel due to breach of contract by vodacom. so today i receive a bill for R 2 732 as i cancelled. but i am not where the problem lies. vodacom is just a completely useless organisation. they will not push me around. see u in court vodacom. you are in breach of contract as u couldnt give me what i signed uo for. the best u could achieve was 0.02 mb s... and u werent really interested in solving my dilemma so i had to cancel!!!

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Replies (1)
Vodacom
Vodacom's reply13 Jun 2019, 17:34
Official
Dear Customer, 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team