Vodacom cannot do an Plain Upgrade

Vodacom your online and corfirmation centre is **** ****. Last Wednesday which was the 1st of May i phoned in to the online centre to upgrade my wifi router (which has an simcard inside) YOU CANNOT PHONE TO AN ROUTER!!!!!! The person on other side did an upgrade and told me another person from the confirmation dept is gonna call me back to confirm the upgrade for the HUAWEI R218h router plus simcard which give me 30 gigs plus 30 gigs bonus data plus 30 gigs nightowl data for the amount of R329 per month. Today The 8th of May when i look it costs now all of an sudden R529 for the same contract. But to come back to the point why the hell did you try phoning to an wifi router as i have an main no you can contact me on!!!!!!!!!! When i contacted you you told me it is still pending. There after i contacted vodacom online again and you told me there is an system problem. Yesterday when i went to the social media (Facebook) you told me it shows i was contacted an few times ( you phoned to the wifi router)???????????????????? And i was not available ***. How stupid can an person be to phone to an wifi router really?????????????????? I dont care what you say i did an upgrade last week before the new deals come out and i want it at R329 per month (NOT R529) PER MONTH. YOU BETER HAVE SOME GOOD NEWS FOR ME OTHERWISE I WILL BE TAKING THIS MATTER FURTHER. Just to bear in mind 2 weeks ago i did an upgrade to an new Huawei P30 and it was deliverd within 3 days everything whent perfect but with my wifi it is now 2 weeks and still i am fighting with you JUST BECAUSE YOU CANNOT THINK.