Vodacom cannot deliver a simple Itemised Billing Report

<p>I called the call centre on Monday to request a itemised billing report, they opened a ticket and asked to email my ID with the ref number of the ticket to documents at Vodacom. I called yesterday and was told that there is note saying no documents recieved. What kind of service is Vodacom running where a customer must beg for a itemised billing report ? Also why can this not be done online. If I call in for a report I should be a able to get it instantly not run around and chase Vodacom incompetant call centre staff to get my my report which at the end of the day I am still paying for</p> <p> </p> <p>Vodacom demands exlusive rates on their contracts but come time to deliver and they cannot even resolve simple queries </p>