VODACOM - CANNOT CANCEL AN EXPIRED CONTRACT - RUN

I am VERY disappointed in Vodacom. We have been with Vodacom since at least 2003. My mother has all our kids’ contracts on her name. And there are quite a few contracts. We have been trying to cancel a few and take the numbers to prepaid, most of the contracts in question have already expired. It has been 2 months struggling with this. Every time we call cancellations, they have a million things to discuss. And every time they promise to help and then we need to wait for an email, and they will call back the next day, and they NEVER call back. when the email comes it is for an upgrade and not a cancelation. I don't understand how this can be so confusing for them, how do they hear upgrade when i say cancel, it does not even sound the same. i am so frustrated because i HAVE to call for cancellations and cannot go into a store to speak with someone in person. With this whole process they managed to upgrade two of the numbers instead off cancelling. This was the last straw, We are on the verge of cancelling the whole account and stopping the debit order in total. This will force Vodacom to close the accounts because of no payment. And we will go to a different SP. This is ridiculous struggling like this. Everyone promises to help but the same story different day.

****IF YOU ARE LOOKING FOR A CELLPHONE SERVICE PROVIDER, RUN AS FAR AS QUICKLY AS YOU CAN. THEY JUST WANT BUT NEVER GIVES, FULL OF PROMISES BUT DOES NOT DELIVER. - INCOMPETANT****