Vodacom cannot approve change of address in over 6 days encounting

I am deeply disappointed in Vodacom and their service consultants and sales fibre team. for a whole week now I have been on the phone with 10 different people on getting a router delivered to me. The worse part is the issue was started by them capturing incorrect address and then once I got contact from Ram that parcel is on route to their Cape Town hub I noticed addressed was incorrect I changed it on their system and then it was sent to Vodacom for approval. It has been now 6 days waiting for that approval from someone at Vodacom. I have been calling daily since last week Wednesday to ask them to approve they keep telling it must be sent to your warehouse person and then they will approve, tickets are created and sent to their warehouse to approve and it ends there. This warehouse cannot be called emailed, only through a system that seems to just be a blackhole where they just don't respond bac to anything. I cannot believe that such a company cannot have a calling system to advise someone to just approve change of address, this should take less than a minute but they have a backward system which has no response over 6 days. The worse part since last week Thursday each person I speak to advises they will call me back and no one ever does. ****en unbelievable and here I wait with no internet for 7 days now of their own carelessness and stupid system, as a logistician this even infuriates me to the highest level of how to deliver a parcel can be this problematic. No wonder Nkosana is making sure he gets what he deserves, I will make sure he gets his billions he is owed and maybe then someone there would see something in rot in their system and service.