JP
Johan P
1 reviews | Active since Jun 2020
13 Jun 2020, 14:14
Vodacom cannot activate apple watch cellular
I bought an apple watch cellular and have been trying for weeks to get it activate. Three queries were logged to deactivate twincall on my line and all queries for this one problem were closed without resolving it or anyone calling me. From call centre agents telling me they have no idea what One Number is to people promising they are all about resolving issues but all empty promises. Queries are just closed and they keep silent about it.
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Replies (2)
Vodacom's replyOfficial
14 Jun 2020, 11:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jun 2020, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Jun 2020, 12:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Jun 2020, 12:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,