CM
Caro M
1 reviews | Active since Oct 2018
01 Dec 2019, 08:40
Vodacom Cancels yet still Charges
After cancelling my contract with vodacom in September due to lack of customer service. Vodacom advised that my last payment will be in October. After making my final payment , i asked if my contract is now cancelled and that i no longer have the contract. The Cashier said yes .
Now in December i still get a statement and guess what .i need to now pay R25 for WHAT exactly.
Please contact me immediately
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Replies (2)
Vodacom's replyOfficial
01 Dec 2019, 11:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2019, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Dec 2019, 11:27Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply09 Dec 2019, 11:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team