BV
Bianca V
1 reviews | Active since Nov 2013
13 Aug 2020, 07:48
Vodacom cancels insurance, doesn't bother to tell the customer
My husband has been a long standing customer of Vodacom, over 10 years. He has always taken out insurance with the contract upgrades. He dropped his phone and sent it in to be fixed only to be told his insurance was cancelled 10 months ago. He didn't request for a cancellation, apparently it was an error in the system. No one ever informed him of this! Now he's been told he must pay the 10 months missing in order for his phone to be fixed! Utterly ridiculous!
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Vodacom's replyOfficial
13 Aug 2020, 10:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Aug 2020, 10:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BV
Bianca V's updateReviewer Update
09 Sept 2020, 18:23Update: all of a sudden my husband has insurance again. Send in the phone again. First told we must pay the excess when the phone goes back to the shop. Then excess must be paid before its sent back. Ok fine, excess is paid. Hear nothing back. Then told we have to send proof of payment. Send it through. Told it takes up to 14 days... to read an email? Come on. Phone again, Patience says she'll call right back. Never does. Phone again a day later, now they have no idea where the phone is. Absolutely disgusted. Hubby will not be renewing his contract.
BV
Bianca V's update09 Sept 2020, 18:23
Reviewer Update
Update: all of a sudden my husband has insurance again. Send in the phone again. First told we must pay the excess when the phone goes back to the shop. Then excess must be paid before its sent back. Ok fine, excess is paid. Hear nothing back. Then told we have to send proof of payment. Send it through. Told it takes up to 14 days... to read an email? Come on. Phone again, Patience says she'll call right back. Never does. Phone again a day later, now they have no idea where the phone is. Absolutely disgusted. Hubby will not be renewing his contract.