KN
Karin N

1 reviews | Active since Mar 2009

29 Feb 2020, 07:22

Vodacom cancels contract early, doesnt realise its a leap year

If i could give zero stars i would.

I cancelled my cell phone contract with Vodacom; and am supposed to go over to pre-paid as of the next month (i.e. MARCH 2020). The contract actually ended, and they were billing me month to month. So it was not a premature cancellation.

Well i guess nobody realised it's a leap year, and the cancelled went through a day early. In so doing they effectively DEPRIVED me of 100 plus minutes and data from which i have paid for. I wish to be reimbursed.

Today is 29 February. So the cancellation should only go through 12pm tonight. I have called Vodacom to report, but the lady I spoke to said they was nothing that could be done.

Not acceptable Vodacom. This was human error on your part, SO FIX IT

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