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Samuel S
1 reviews | Active since Apr 2011
11 Oct 2022, 11:31
Vodacom cancels contract and put Value Added Services without permission
I cancelled my voice contract in September and when I received my invoice on the 10th October 2022, it had a 50Min Monthly Recurring thing and I specifically said I don't want any additional services. Please request the voice recording of when I cancelled and you will hear that I said I don't want anything as you say you record this type of conversations. I have just spoken with a consultant and she says I have to pay for it even though I did not request it...for God's sake, I cancelled the contract and did not request to be put on another one.
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Replies (2)
Vodacom's replyOfficial
11 Oct 2022, 12:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Oct 2022, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Samuel S's updateReviewer Update
02 Nov 2022, 06:12Hi,
You say the query has been resolved but it is even worse as I have been charged R343 instead of R244 this month. What is the extra R100 for as the ONLY contract I have with Vodacom is R212 with VAT excluded and R244 with VAT included.
You say the query has been resolved but it is even worse as I have been charged R343 instead of R244 this month. What is the extra R100 for as the ONLY contract I have with Vodacom is R212 with VAT excluded and R244 with VAT included.
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Samuel S's update02 Nov 2022, 06:12
Reviewer Update
Hi,
You say the query has been resolved but it is even worse as I have been charged R343 instead of R244 this month. What is the extra R100 for as the ONLY contract I have with Vodacom is R212 with VAT excluded and R244 with VAT included.
You say the query has been resolved but it is even worse as I have been charged R343 instead of R244 this month. What is the extra R100 for as the ONLY contract I have with Vodacom is R212 with VAT excluded and R244 with VAT included.