MM
Mandla M

1 reviews | Active since Jul 2009

14 Aug 2017, 15:49

Vodacom Cancelled The incorrect contract

<p>I called vodacom for a Cancellation in April (I believe) and Instead of doing so, they cancelled one of my other contracts.</p> <p> </p> <p>When I ask for a refund for all the money I hhave been charged, Vodacom says it was my responsibility to tell them they messed up. As a result I am liable.</p> <p> </p> <p>Im not sure what the consumer protection act thinks about this but I want to be refunded.</p>

0
Replies (2)
Vodacom
Vodacom's reply15 Aug 2017, 06:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Aug 2017, 13:25
Official

Good day,

Feedback has been provided.

Regards,
RM