Vodacom cancelled the email address

I app**** for a new line with Vodacom, and then I requested that the billing be transferred to the new line. To my surprise, Vodacom cancelled my vodamail email account. As a result I am unable to access some of my important emails. I called Vodacom twice and requested that my vodacom email mailbox be re-instated. On both occasions I was told that it has been done, yet, I still unable to access it.