Vodacom cancelled service, not releasing ONT so I can migrate to new ISP.
PLEASE RELEASE MY ONT!!! After Vodacom stuffed up my cancellation, they stopped my services, and are not releasing the ONT, I’ve spent just over 80 minutes on the phone without any feedback at all, my new ISP cannot proceed with the migration, and I have no internet. I am in the process of logging a complaint with ICASA, because this is utter bull****! I had to beg Vodacom to install my fiber, now I have to beg to get rid of this joke of a ISP, Do right by your client, and release my ONT immediately!
Now they rep**** back saying it might take up to 30 days to release the line. 30 days with no internet or even a option to migrate to another SP
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Replies (2)'s updateReviewer Update
02 Jun 2021, 13:03Check my previous complaint on Hellopeter, was related to the Vodacom installation. Now I have to resort to complaining on HelloPeter again to get rid of this service
's update02 Jun 2021, 13:03
Reviewer Update
Check my previous complaint on Hellopeter, was related to the Vodacom installation. Now I have to resort to complaining on HelloPeter again to get rid of this service
Vodacom's replyOfficial
02 Jun 2021, 13:50Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Jun 2021, 13:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team