Vodacom cancelled our contracts without our consent

Item: Vodacom
Rating: 1
Author: Wynand S

Vodacom cancelled our contracts without our consent and when trying to resolve the matter via telephonic support line, WhatsApp line, Vodapay App, support email address.

The App stated that we are already on contract and can not opt for this plan.

Vodacom can still not assist after various attempts OR is it Will not assist?

The last feedback that we received is that we need to wait till 14 September to try again and see if we can take out a new contract as our data will expire then.

This is not acceptable, we moved to Vodacom to be better off and be able to make the necessary calls with the contract that one has.

The sms we received “Your recurring Vodacom PowerFlex services have been cancelled. The required amount of R…. has not been Charged. Visit the My Vodacom App to buy now. T&C's apply.”

Hope they will come to the table and assist.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Aug 2026, 08:29

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply19 Aug 2026, 08:29

Official

Wynand S's updateReviewer Update

19 Aug 2026, 11:57

Thank you for your response, lets hope that I will be contacted to resolve the matter.

Wynand S's update19 Aug 2026, 11:57

Reviewer Update

Thank you for your response, lets hope that I will be contacted to resolve the matter.