mH
mumtaz H
1 reviews | Active since Aug 2016
08 May 2020, 22:11
Vodacom cancelled my prepaid number
Hi I eventually got to go out to sort out my number. It had stopped working from the 20 March. While at the Vodacom shop. The consultant tells me I dont need a sim swop. My number has been cancelled .
I could not get answers on why a prepaid number that I have had for decades was cancelled!!! No explanation not apologies. I sent an online complaint. I am still waiting for any form of communication with vodacom and nothing. I want to know why you cancelled my number????? I want to know why you dont even have the decency to apologize. I want to know why you have not responded to any of my complaints. Thanks
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Replies (2)
Vodacom's replyOfficial
10 May 2020, 02:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 May 2020, 02:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
mH
mumtaz H's updateReviewer Update
13 May 2020, 23:06Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
Well.... TELLING ME that I had some kind of contract with some kind of institute when I DIDN'T does NOT answer my question.
I can prove with my bank statement that I bought airtime monthly... my data is with telkom.
YOUR JUSTIFICATION THAT I HAD A CONTRACT OF SOME KIND DOES NOT CUT IT.
35 DAYS OF NO PHONE DURING LOCKDOWN LEFT US AT A DISADVANTAGE.
I did not appreciate your accusations and coldness. I did not appreciate being made a **** as you said... your system shows facts and since it does not lie..... well so does my proof of monthly purchases of airtime.
So what I got out of this is that you refuse to accept any responsibility for cancelling my number. Nice.
Thank you kindly
Well.... TELLING ME that I had some kind of contract with some kind of institute when I DIDN'T does NOT answer my question.
I can prove with my bank statement that I bought airtime monthly... my data is with telkom.
YOUR JUSTIFICATION THAT I HAD A CONTRACT OF SOME KIND DOES NOT CUT IT.
35 DAYS OF NO PHONE DURING LOCKDOWN LEFT US AT A DISADVANTAGE.
I did not appreciate your accusations and coldness. I did not appreciate being made a **** as you said... your system shows facts and since it does not lie..... well so does my proof of monthly purchases of airtime.
So what I got out of this is that you refuse to accept any responsibility for cancelling my number. Nice.
Thank you kindly
mH
mumtaz H's update13 May 2020, 23:06
Reviewer Update
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
Well.... TELLING ME that I had some kind of contract with some kind of institute when I DIDN'T does NOT answer my question.
I can prove with my bank statement that I bought airtime monthly... my data is with telkom.
YOUR JUSTIFICATION THAT I HAD A CONTRACT OF SOME KIND DOES NOT CUT IT.
35 DAYS OF NO PHONE DURING LOCKDOWN LEFT US AT A DISADVANTAGE.
I did not appreciate your accusations and coldness. I did not appreciate being made a **** as you said... your system shows facts and since it does not lie..... well so does my proof of monthly purchases of airtime.
So what I got out of this is that you refuse to accept any responsibility for cancelling my number. Nice.
Thank you kindly
Well.... TELLING ME that I had some kind of contract with some kind of institute when I DIDN'T does NOT answer my question.
I can prove with my bank statement that I bought airtime monthly... my data is with telkom.
YOUR JUSTIFICATION THAT I HAD A CONTRACT OF SOME KIND DOES NOT CUT IT.
35 DAYS OF NO PHONE DURING LOCKDOWN LEFT US AT A DISADVANTAGE.
I did not appreciate your accusations and coldness. I did not appreciate being made a **** as you said... your system shows facts and since it does not lie..... well so does my proof of monthly purchases of airtime.
So what I got out of this is that you refuse to accept any responsibility for cancelling my number. Nice.
Thank you kindly