MM
Mulalo M

1 reviews | Active since Jan 2015

29 Nov 2016, 14:32

Vodacom cancelled my order and hung up on me

<p>I tried to place an order to convert my prepaid to contract on Cyber Monday and Vodacom said a call agent would contact me within 24 hours to complete the transaction. No one called me. When I called after the 24 hours had passed the line hung up on me twice. When I finally got through the call agent said she could not help me and hung up on me. I called back and another agent told me that my order was not in the system and I would have to place another order at the regular, non-Cyber Monday price.</p> <p> </p> <p>So basically Vodacom advertised a product and prevented me from buying at the sale price.</p>

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2016, 15:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team