1 reviews | Active since Jan 2015
Vodacom cancelled my order and hung up on me
<p>I tried to place an order to convert my prepaid to contract on Cyber Monday and Vodacom said a call agent would contact me within 24 hours to complete the transaction. No one called me. When I called after the 24 hours had passed the line hung up on me twice. When I finally got through the call agent said she could not help me and hung up on me. I called back and another agent told me that my order was not in the system and I would have to place another order at the regular, non-Cyber Monday price.</p> <p> </p> <p>So basically Vodacom advertised a product and prevented me from buying at the sale price.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
