HS
Hennas S
1 reviews | Active since Nov 2020
03 Nov 2020, 06:50
Vodacom Cancelled my Number without any Notice
I am currently living outside of the Country. Obviously with lockdown I have been outside of the country for more than 6 months, thisbhas never happend before. I have just been told by Vodacom customer care that my number has been deleted due to being inactive and that they cannot do anything for me. Fly back to RSA and get a new sim card they said! When in fact I have been using the number for all my banking transactions and sending sms's throughout the year. Apparently I recieved a sms notification 23 October 2020 that my account is inactive and will be deleted. The last RSA sms I have recieved was on 22 October 2020. No such notification was ever recieved, not even an email. Now my number has been deleted on 1 Nov. the same number I have been using for over 15years and doing all my business on. The same number which all Clients and Family have. I find this utterly unacceptable, useless and poor service from Vodacom. Unless Vodacom gives me my old number back immediately, I will be making sure that I move to another service provider and that I will profess to everyone I know that Vodacom is a company to never use so that they lose business.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Nov 2020, 07:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2020, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HS
Hennas S's updateReviewer Update
03 Nov 2020, 07:23@Vodacom How will you contact me since you deleted my number? Please dont give me the above generic bot response which you use on all your negative review responses. I will not let this go untill I get a propoper response or you confirm how to talk to someone that can actually help me and solve the problem right now!
HS
Hennas S's update03 Nov 2020, 07:23
Reviewer Update
@Vodacom How will you contact me since you deleted my number? Please dont give me the above generic bot response which you use on all your negative review responses. I will not let this go untill I get a propoper response or you confirm how to talk to someone that can actually help me and solve the problem right now!
HS
Hennas S's updateReviewer Update
03 Nov 2020, 09:20Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in contact with our call centre, and they provided the required information. Kindly refer to our prepaid terms and condition: https://myvodacom.secure.vodacom.co.za/vodacom/terms/prepaid-sim-terms-and-conditions.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
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@ Vodacom thanks for referring to your private message above referring me to your T&Cs. Great. Still does not resolve my issue. Great. So you give me 120 days before you cancel a number great. Great. You will send a notification. Great.
But I have not received an sms notification on 23 October as your customer service said at all!!!! I can post my my message inbox if you like. Even an email from Vodacom would have been sufficient.
If this is your way to solve you Clients problems, then I am very disappointed.
The number is floating in your recycle bin. I would suggest the simple solution is to go find my number and just reactivate it before you hand it out to the public. Very simple solution or do you as an organization not have control of your systems???
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in contact with our call centre, and they provided the required information. Kindly refer to our prepaid terms and condition: https://myvodacom.secure.vodacom.co.za/vodacom/terms/prepaid-sim-terms-and-conditions.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
---------------------------------------------------------------
@ Vodacom thanks for referring to your private message above referring me to your T&Cs. Great. Still does not resolve my issue. Great. So you give me 120 days before you cancel a number great. Great. You will send a notification. Great.
But I have not received an sms notification on 23 October as your customer service said at all!!!! I can post my my message inbox if you like. Even an email from Vodacom would have been sufficient.
If this is your way to solve you Clients problems, then I am very disappointed.
The number is floating in your recycle bin. I would suggest the simple solution is to go find my number and just reactivate it before you hand it out to the public. Very simple solution or do you as an organization not have control of your systems???
HS
Hennas S's update03 Nov 2020, 09:20
Reviewer Update
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in contact with our call centre, and they provided the required information. Kindly refer to our prepaid terms and condition: https://myvodacom.secure.vodacom.co.za/vodacom/terms/prepaid-sim-terms-and-conditions.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
---------------------------------------------------------------
@ Vodacom thanks for referring to your private message above referring me to your T&Cs. Great. Still does not resolve my issue. Great. So you give me 120 days before you cancel a number great. Great. You will send a notification. Great.
But I have not received an sms notification on 23 October as your customer service said at all!!!! I can post my my message inbox if you like. Even an email from Vodacom would have been sufficient.
If this is your way to solve you Clients problems, then I am very disappointed.
The number is floating in your recycle bin. I would suggest the simple solution is to go find my number and just reactivate it before you hand it out to the public. Very simple solution or do you as an organization not have control of your systems???
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in contact with our call centre, and they provided the required information. Kindly refer to our prepaid terms and condition: https://myvodacom.secure.vodacom.co.za/vodacom/terms/prepaid-sim-terms-and-conditions.
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
---------------------------------------------------------------
@ Vodacom thanks for referring to your private message above referring me to your T&Cs. Great. Still does not resolve my issue. Great. So you give me 120 days before you cancel a number great. Great. You will send a notification. Great.
But I have not received an sms notification on 23 October as your customer service said at all!!!! I can post my my message inbox if you like. Even an email from Vodacom would have been sufficient.
If this is your way to solve you Clients problems, then I am very disappointed.
The number is floating in your recycle bin. I would suggest the simple solution is to go find my number and just reactivate it before you hand it out to the public. Very simple solution or do you as an organization not have control of your systems???
HS
Hennas S's updateReviewer Update
03 Nov 2020, 09:24@Vodacom
I would suggest you message me privately requesting the number for your technical team to go and activate is again. Then only will I let this go, otherwise I will move onto other much broader forums as well soon with complaints.
I would suggest you message me privately requesting the number for your technical team to go and activate is again. Then only will I let this go, otherwise I will move onto other much broader forums as well soon with complaints.
HS
Hennas S's update03 Nov 2020, 09:24
Reviewer Update
@Vodacom
I would suggest you message me privately requesting the number for your technical team to go and activate is again. Then only will I let this go, otherwise I will move onto other much broader forums as well soon with complaints.
I would suggest you message me privately requesting the number for your technical team to go and activate is again. Then only will I let this go, otherwise I will move onto other much broader forums as well soon with complaints.