Vodacom Cancelled my number for no reason.

I have recently upgraded my account and received my new phone and Smart Watch on 18/06/2019. I requested the QR from my sales consultant multiple times who could not supply me with the QR code for my e-sim to work so that I can use my Smart watch for calling. On 02/08/2019 my sales consultant finally sent me the QR code and about 30 minutes later my number got disconnected for no reason. I called the sales consultant at Beacon Bay Vodashop and he recommended I do a sim-swop. I did this and he said my phone will be working within 3 hours. It is now Tuesday afternoon and after multiple phone calls, explaining myself over and over again to multiple consultants and them promising me that it has been escalated and that they will call me back, I have had no feedback from Vodacom and no one seems to be able to help me. I am relying on my phone for Business, as it is a Business phone. If this is not rectified within 1 day I will take this further, cancel my contract and will be handing this matter over to recover my losses. The service has been absolutely terrible, and the consultants lack of professionalism and lack of sense of urgency is shocking.