rR
rainerj R
1 reviews | Active since Oct 2016
12 May 2022, 11:29
Vodacom cancelled my FNB connect subscription … yes you read that right
Since it’s impossible to get through to an actual live person via 082135, here goes. I am a FNB connect customer… or was until I found out Vodacom instructed FNB to port MY subscription to Vodacom prepaid. How did this happen? Who are YOU (a third party, that’s who) to instruct FNB to port to prepaid? Please explain… I’m also waiting for FNB connect to explain why they took instructions from a third party.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 May 2022, 14:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 May 2022, 14:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
rR
rainerj R's updateReviewer Update
27 May 2022, 12:22Please contact me as I can't get through to a Vodacom consultant. Herewith the correspondence from FNB connect:
"Good day
Trust that you are well.
Kindly note that I have received feedback from QA regarding the porting requst that happened on the 30th of September 2020.
The QA states that they are no records of any port out request for the number ***, Please check with Vodacom if they received any port in request on the 30th of September 2020.
Hope you find the above in order.
Regards
Lime
"Good day
Trust that you are well.
Kindly note that I have received feedback from QA regarding the porting requst that happened on the 30th of September 2020.
The QA states that they are no records of any port out request for the number ***, Please check with Vodacom if they received any port in request on the 30th of September 2020.
Hope you find the above in order.
Regards
Lime
This email is subject to a disclaimer.
Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice."
FNB is not taking responsibility and seems to be blaming Vodacom.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice."
FNB is not taking responsibility and seems to be blaming Vodacom.
rR
rainerj R's update27 May 2022, 12:22
Reviewer Update
Please contact me as I can't get through to a Vodacom consultant. Herewith the correspondence from FNB connect:
"Good day
Trust that you are well.
Kindly note that I have received feedback from QA regarding the porting requst that happened on the 30th of September 2020.
The QA states that they are no records of any port out request for the number ***, Please check with Vodacom if they received any port in request on the 30th of September 2020.
Hope you find the above in order.
Regards
Lime
"Good day
Trust that you are well.
Kindly note that I have received feedback from QA regarding the porting requst that happened on the 30th of September 2020.
The QA states that they are no records of any port out request for the number ***, Please check with Vodacom if they received any port in request on the 30th of September 2020.
Hope you find the above in order.
Regards
Lime
This email is subject to a disclaimer.
Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice."
FNB is not taking responsibility and seems to be blaming Vodacom.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice."
FNB is not taking responsibility and seems to be blaming Vodacom.