VODACOM CANCELLED MY FIBRE WITHOUT MY PERMISSION!!!! DISGUSTING!!!

I woke up yesterday to no Fibre, I called in and immediately logged a fault as I work from home and need the internet to bring in an income to support my family. No work no pay. The case was meant to be escalated as it was linked to income, I followed up late yesterday and was told that it had not yet been escalated and was in the process of being escalated. I called this morning to find out what was happening I was told that Vodacom had the audacity to cancel my fibre without my permission or without contacting us and informing us. We had been 2 months late on our fibre after querying numerous times what my account was sitting at. I immediately went on May 2nd to the Norwood Vodacom store and paid almost R4000.00 as Vodacom had not cancelled cell contracts as they had been instructed to do so months prior. I called again and again and the account had been unsuspended and reinstated at no point did any agent notify me that my account was in the process of being of cancelled. Who gave them the right to take my money and then cancel my internet without my permission or without communicating this with me??? I work from home and now have no access to internet!!! I was informed that the supervisor would call me at 8am, it is now 8.17am and still she has not called me back. The lack of customer service is just disgusting!! Vodacom is happy to take my money and then cancel my services as they see fit without communication. I want my internet reinstated immediately without any of the BS of completing a new application. This must be done today!!! We have already spent R1200.00 on data in the last 24hours so that I can work. My daughter can be reached to have this rectified immediately on ***

Service ticket number: SR***