Vodacom cancelled my contract by mistake and reinstating it has been a big frustration.

Item: Vodacom
Rating: 1
Author: tmoseamedi T

<p>Vodacom cancelled my contract by mistake. I phoned in on 1 December to have it reinstated and was promised this would be addressed with 3 working days. 3 working days have passed nothing has happened. When I phoned in again this morning, the consultant gave me so much attitude Yet she did nothing to help me. This has been such a frustrating experience</p>

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Dec 2016, 10:11

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply07 Dec 2016, 10:11

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

tmoseamedi T's updateReviewer Update

07 Dec 2016, 17:33

Hi, I still have not received any feedback on this query.

tmoseamedi T's update07 Dec 2016, 17:33

Reviewer Update

Hi, I still have not received any feedback on this query.