QH
Quinton Henry-Taylor

1 reviews | Active since Feb 2015

02 Apr 2026, 08:40

Vodacom Cancelled Interim LTE solution without warning!

Good day,

You would expect someone who pays +- R2000.00 a month on his account with Vodacom with different devices would have at least some leverage to get good customer service with them. Appearantly I am in the wrong.

My LTE interim solutions at one of my addresses just got cancelled without warning becuase appearantly there is now fibre live in the area. No warning, just cancelled. That's what the sales lady told me this morning, but last night the other gentleman told me it's becuase they didn't retract the cancellation that was send prior that month now I have to redo everything again and wait for a whole week for installation.

What are we going to do for the easter weekend and remaining of the week?

Please get someone to contact me before close of business today to reactivate my interim solution .

Kind Regards

0
Replies (3)
QH
Quinton Henry-Taylor's update07 Apr 2026, 14:01
Reviewer Update
Good day,

Thank you for your assistance in getting this complaint's line approved. May I ask a new request, would it be possible to getting this following line approved as well:  Application Unsuccessful for Order Number: SO***  Please contact me on ***. Kind Regards
QH
Quinton Henry-Taylor's update13 Apr 2026, 15:20
Reviewer Update
Good day,

I am still awaiting feedback on fibre application for our residence. Please assist.
QH
Quinton Henry-Taylor's update14 Apr 2026, 21:02
Reviewer Update
Response from Vodacom: We have reviewed your application and are unable to offer you a Vodacom Fibre contract. Please reach out to our call centre or visit one of our retail stores for further assistance. When calling call centre , it is always the same response, please check your itc report. I have been a loyal client for more than 7 years, 1 cellphone contract, 2 smart watch contracts, 1 lte contract, and 1 fibre line later and I have been paying my accounts on time but yet you refused to just assist with another fibre line which isnt even an finance deal. I am dissapointed. Please rectify this. I am not happy.