Vodacom cancelled fibre instead of upgrade

We are upgrading our Fibre on Monday 3 August 2020. Some wise person at Vodacom cancelled our fibre on Saturday 31 July 2020 in preparation for the upgrade. My husband and I are both contractors and only earn if we work. During these very difficult times we lost a days pay. To top it all off our kids are unable to connect to online school and missing out on homework and assessments. We are also using all our data on our contracts which Vodacom must be loving as it it just more money for them in the long run and less money for the people. We called the call center numerous times on Saturday and still no help, this is disgusting and Vodacom has caused us a loss on income! Will they pay is for Saturday? I feel this no care attitude is unacceptable and this stupid mistake cost a house hold a lot of money! There is obviously no rush to call us back or make a plan to resolve. We will probably loss another 2 days pay. What does Vodacom care anyway. This is how they treat customers! Most definitely what I am use to from Vodacom. So be ware if you looking for a service provider. Vodacom are terrible work after service!