Vodacom cancelled contract

Good Day,

I am writing to say how *********** Vodacom are. NOTE: This is not the first issue I have had with them. My one contact was due to come to an end. I went into Vodacom to check the dates. I asked vodacom Liberty Mall to assist to be told that I had to call ........ I then called the cancellations department. I called again the following month to double check and lone behold the contract was still in place. I cancell again, get an apology but guess what!!! I then get an e-mail from Alison communications with a quote for an upgrade on that same number which states- Dear Heather, quote *** has been generated on your profile. Details of the quote are in the attached document, please contact Vodacom regarding your quote. I then e-mail them back as well as vodacom to say that I have cancelled my contract and that I certainly didn't want a new one. The following month I get a whopping bill for this contract minus the tablet which was part of the new contract. I then called vodacom and was transferred from pillar to post a good 4 times and still nothing was solved. I then call again and beg the lady not to transfer me. Thandi then says that she will e-mail directly to the back with my concerns and copy me. We repeated my e-mail three times and a week later have received nothing. I am at my wits end as there is nobody to sort out this problem. My question is why and who has the tablet that I am paying for. Shocking service