AD
Adelé Dicks

1 reviews | Active since Feb 2024

01 Mar 2024, 08:38

Vodacom cancelled

Hello

I have cancelled my contract successfully with Vodacom that ended in February.

I phoned FNB to stop the debit order which was also successful. FNB said I need to phone Vodacom and make sure all is cancelled on their side because after 12 months it will be reinstated if not cancelled by the service provider.

So I phoned vodacom this morning and the lady I spoke to said I can't stop the debit order because we have a 30 day notice after cancellation hence the fact that I've been on Vodacom's case since the end of January and they said I will not be billed in March if I don't take any advance or subscribe to anything . The lady said I need to phone on the 1st of April to not be blacklisted.

Can you please assist because I will not be paying Vodacom another month.

0
Replies (1)
Vodacom
Vodacom's reply01 Mar 2024, 09:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team