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Trevor M
1 reviews | Active since May 2012
12 Oct 2022, 06:51
Vodacom cancellations *** WON'T cancel your contract
I phoned *** cancellations 3 times in the last 3 months to cancel my contract. EVERY time they said it is done, but when I phone back to confirm... it's NOT done.
Vodacom keeps saying they put the cancellation in but they are lying every time.
Each time I phone, I lose an hour of income, I don't want to waste my money/time for a 4th or 5th time.
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Replies (4)
Vodacom's replyOfficial
12 Oct 2022, 06:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Oct 2022, 06:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Trevor M's updateReviewer Update
12 Oct 2022, 07:01cool, phone me on the number I am cancelling, the 066 number.
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Trevor M's update12 Oct 2022, 07:01
Reviewer Update
cool, phone me on the number I am cancelling, the 066 number.
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Trevor M's updateReviewer Update
18 Oct 2022, 06:16Send me the reference number for the cancellation please
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Trevor M's update18 Oct 2022, 06:16
Reviewer Update
Send me the reference number for the cancellation please
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Trevor M's updateReviewer Update
18 Oct 2022, 06:19On which one of the 3 phone calls did they cancel the contract? Date and reference number, please. I have not received an email or SMS confirming that it was canceled.
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Trevor M's update18 Oct 2022, 06:19
Reviewer Update
On which one of the 3 phone calls did they cancel the contract? Date and reference number, please. I have not received an email or SMS confirming that it was canceled.