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thea H
1 reviews | Active since Dec 2016
23 May 2019, 18:26
vodacom cancellations want to charge for airtime im mot getting
i want to cancel my contract but i dont understand why i should pay uprfront for airtime im not going to get. R1680 for airtime that im not going to get? and on the quote r182.62 x5 x vat is definitely not that amount. but i still dont think i can be charged for airtime im not going to get please advise
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Replies (2)
Vodacom's replyOfficial
23 May 2019, 19:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 May 2019, 19:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
24 May 2019, 08:32Dear Thea-Lee,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards,
Consumer Website Team(SA)
Vodacom's reply24 May 2019, 08:32
Official
Dear Thea-Lee,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards,
Consumer Website Team(SA)