Vodacom Cancellations - Very Inefficient

Vodacom taking us for a joke....very inefficient staff. We have been asked multiple times for same reference number, supporting documentation, cancellation letter etc.

Cancellation request was send to Vodacom on the 28 July 2020, to date we are still waiting for closure of our account. Cancellation was only processed effective 31/05/2021 however we are still waiting for our credit note, which according to last update, management still needs to sign off. We had to request and send multiple follows up since last year July 2020, we are extremely disappointed on how long Vodacom takes to cancel a simple contract

And what is more disappointing, last week we were handed over to a Legal Debt collection company, How does Vodacom hand over our account to a Legal company knowing we sent a cancellation request from last year July 2020....Shocking from Vodacom!!!