Vodacom Cancellations Problem.
<p>Vodacom.... How frustrating. I had 2 contracts with you guys. On September 9th I requested a pre-mature cancellation document for both. Both numbers was paid seperately. All supporting documents have been send on 2 separate emails. Contract 1 was cancelled. The other contract still active. I have phone your call center and they keep on telling me to send the email again. I have send 7 email now and still no reference number or cancellation. How pathetic? Is it impossible for you to just cancel the contract? #dissapointedCustomer</p>
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Vodacom's replyOfficial
04 Oct 2016, 11:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Oct 2016, 11:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,