JB
Jan B

1 reviews | Active since Nov 2013

11 Aug 2023, 07:56

Vodacom cancellations pathetic total calls 5. Duration 1hr45 min

13 Jun - Upgrade. 30 June - cancel due to device not working. Not back on original plan thus no internet! no sms for cancellation Calls: 4 July 18 Min 11 sec 6 July 12 Min 28 sec 20 July devise finally returned after collection was cancelled by ram/vodacom? 31 July call 40 min 19 sec - waiting for response 2 Aug 20 min 48 sec, 10 August still not back on origional contract and advised that it would only be back from 1st September? No internet from 30 June to end of August?! Still I'm being charged!! takes 2 months to cancell an upgrade, because I was not willing to pay a 2nd contract where the devise is not working.

0
Replies (2)
Vodacom
Vodacom's reply11 Aug 2023, 07:57
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
JB
Jan B's update14 Aug 2023, 07:33
Reviewer Update
Great! Got a call from Vodacom... offering me a contract? really? I'm already paying for 2 months with no internet? Did you really expect that i will take another contract?