VODACOM CANCELLATIONS PATHETIC SERVICE

Pity i cant rate u a zero star rating. Been trying to cancel my vodacom contract for the past hour, only to get through to an agent at 5.30 for her to tell me i must remember that they are working from home and close at 18.00pm. Then she put me through to NOMFUNDO who cut the call on me mid cancellation and chose not to even give me a call back. Vodacom is this how you operate now??? Very quick to sign up new contracts but want to give us the run around to cancel. I even went to your GATEWAY branch to cancel at the store and was refused. WHY???? IS THAT NOT PART OF VODACOM STORES NOW??? YOU NOT INTRESTED IN HELPING YOUR CUSTOMERS??? But you guys are all running to help ONE CUSTOMER when you hear new contract. AND ANOTHER THING, WHEN WE TAKE OUT A CONTRACT, IT IS FOR A SPECIFIED PERIOD OF TIME THAT VODACOM AND THE CLIENT AND AWARE OF AND IT IS CAPTURED AND SIGNED AT THE SAME TIME, WHY IS IT THAT ON THE MONTH THAT THE CONTRACT IS ENDING, THAT WE MUST PHONE AND REMIND YOU TO NOT BILL US WHEN THE CONTRACT DATE ENDS???? YOU SHOULD BE PHONING THE CUSTOMER, NOT ME PHONING YOU. REMEMBER WE CAN GO TO ANY OTHER NETWORK, WHICH IM CONSIDERING.