JW
Jenna-Lee Wessels

1 reviews | Active since Dec 2016

11 May 2017, 08:17

Vodacom Cancellations PATHETIC

<p>This is an on going headace since October '17. When i laid a complaint on Hello Peter December '17 i got a call from a person at vodacom and i was informed that the problem has been sorted,the person i spoke to advised me that on the system it shows that they could see i tried cancelling since October.</p> <p> </p> <p>Sooo this morning I got an sms saying that my account has been handed over to debt collectors!!!</p> <p> </p> <p>I need this resolved by close of business today!!! My name cleared!!! And an apology as this is really highly unacceptable!!!</p> <p> </p> <p>''IRATE REGARDING CANCELLATION NOT DONE SINCE OCTOBER 2016</p> <p>by PJuané 1<br />I HAVE BEEN TRYING TO CANCEL MY VODACOM ACCOUNT FROM OCTOBER, I WAS DEBITED OCT AND NOV, I THEN CALLED IN AND WAS INFORMED BOTH TIMES THAT IT WAS THE LAST D/O... GUESS WHAT? I WAS DEBITED AGAIN FOR DEC... WHEN I CALLED IN THIS MORNING AND SPOKE TSHEPSO RAMAMELA SHE ADVISED ME THAT MY ACCOUT IS STILL ACTIVE!!!! I WILL HAVE THE DEBIT ORDER STOPPED!!! GET YOUR FACTS STRAIGT AND GET THIS ACCOUT CANCELLED BEFORE FURTHER ACTION WILL BE TAKEN!!!''</p>

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Replies (1)
Vodacom
Vodacom's reply11 May 2017, 08:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team