NV
Nicole V

1 reviews | Active since Feb 2015

14 Oct 2020, 10:52

Vodacom Cancellations Nightmare

I never knew that cancelling a contract would be such a nightmare. I took out a 36month contract with Vodacom which came to an end on 5 September 2020. On 4th August, I called to cancel the contract (with more than 20 days notice as stipulated in my contract). After trying to sell me a renewal (which I declined) they then tell me that they cant process the cancellation as yet, and I should call back beginning of September. I had received data the beginning of August, debit order goes off 28 August and I receive more data at the beginning of September again. I called them on 1 September again to process the cancellation. The agent explains that the contract is now cancelled and that there will be no debit order processed for end September. 11 September, I receive my statement which shows I'm still paying for the full contract (for the device and the data) which I again call to query. The agent then tells me that I called to late for the cancellation. LIKE WHAT!!!! Going into the store was deemed pointless as well. After another 5 calls, the contract was migrated to contract, I overpaid Vodacom (but they wont admit it), and now I am hoping I will not have another debit at the end of this month.

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Replies (1)
Vodacom
Vodacom's reply14 Oct 2020, 11:24
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team