JP
Jessica P
1 reviews | Active since Aug 2012
02 Mar 2021, 10:21
VODACOM CANCELLATIONS IS USELESS!!!!!
I Have requested Vodacom to cancel numbers on a contract on numerous occasions, since last year July to date, all Vodacom does is probably look at the request and throws it in the dustbin, and take money every month, PATHETIC!!!! This has been sent to numerous persons, that said they will act on it and even gave and reference number but still to date all they do it not act on it and debit the account!!! USELESS
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Replies (3)
Vodacom's replyOfficial
02 Mar 2021, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Mar 2021, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Mar 2021, 13:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with the Account Holder, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Mar 2021, 13:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion with the Account Holder, we have advised accordingly. Regards Consumer Website Team
Best regards,
JP
Jessica P's updateReviewer Update
15 Mar 2021, 06:56Pathetic!!! Still the contract has not been cancelled and the phone has still not been collected!!!!
JP
Jessica P's update15 Mar 2021, 06:56
Reviewer Update
Pathetic!!! Still the contract has not been cancelled and the phone has still not been collected!!!!