Vodacom Cancellations is a NIGHTMARE

I have called Vodacom on three occasions to cancel the contract for my data line *** the last time was on the 9th and I was told I would get an email as confirmation as the previous agent did not action my request. I was also told I would get a refund which I did not know I was entitled to but all I really need is confirmation that the account has been cancelled and that I will no longer be charged.

*** Lydia