Vodacom Cancellations - Impossible to get a contract cancelled

Item: Vodacom
Rating: 1
Author: Magritha H

I have been with Vodacom for more than 15 years, I had 4 contracts at one stage but only have one number still in use. I have tried to cancel two contracts which has been on month to month. The guys in store informed me in July 2024 to send an phone and get a reference number - no luck with that.

I emailed *** on the 2nd of July 2024 and requested them to cancel the two unused numbers - to date I received no reply to the mail or phone call.

I again tried twice today to get some result from Vodacom but still have not been able to speak to an agent.

How can I get the 2 contracts terminated? In my view Vodacom should credit me from July to date with the monthly amounts paid?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Jan 2025, 08:08

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply07 Jan 2025, 08:08

Official

Magritha H's updateReviewer Update

10 Jan 2025, 09:36

Its been 4 days since the reply from Vodacom promising to contact me. I received a call from the Upgrade department but nothing from cancellations.

The upgrade department told me to phone the cancellations department.
How can I get this resolved?

Magritha H's update10 Jan 2025, 09:36

Reviewer Update