KS
Kate S

1 reviews | Active since May 2013

30 Mar 2021, 17:09

Vodacom Cancellations

I am completely shocked with how Vodacom handles cancellations. I am in the process of Immigration and wanted to cancel my data only contract. I understand there is a penalty fee, but to pay more than just paying it off monthly is ridiculous. So I will pay almost double the amount and not any receive data. how does that make sense? And then have to call from another country to close the contracts when the contract ends in August 2021. Hows that for service. My experience with my MTN contract with a handset, was a breeze and cost less to close. So when choosing a network I would now always recommend MTN over Vodacom.

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Replies (1)
Vodacom
Vodacom's reply31 Mar 2021, 06:34
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team