1 reviews | Active since Feb 2019
VODACOM CANCELLATIONS EXTREMELY DIFFICULT- BAD SERVICE FROM CANCELLATION DEPT.
I was advised by Vodacom that my contract expires on the 17th March 2020. I elected to cancel my contract and contacted them in January in order to do so. I was advised that I cannot cancel it now (without paying a cancellation fee) as it only expires in March and I must contact them in the first week of March. I contacted them today (02 March 2020) and now they tell me the same thing that if I cancel now I must pay a cancellation fee of R540 OR I must wait as it will come to an end at the end of APRIL and I must contact them in the first week on April. Now I am burdened with my subscription for another month!! I am extremely irate with Vodacom and I am almost certain that they will repeat the same nonsense to me when I contact them again in April. They do not stipulate exact dates and time period for notice and are very unhelpful as clearly they do not want you to cancel and would rather continue debiting you for a service you no longer want!!!
