AK
Alida K

1 reviews | Active since May 2021

31 May 2021, 12:31

Vodacom cancellations

I phoned Vodacom to cancel 3 contracts the lady assured me that all 3 contracts are cancelled but then i found out they only cancelled one number. It is such a frustration to cancel unused Vodacom contracts. They are quick when you want to open a contract but when you want to cancel a contract it is just impossible. They are *****ing our money legally. ********** there supposed cancelation helpline is an absolute joke.The numbers must be prepaid numbers asap.

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Replies (1)
Vodacom
Vodacom's reply31 May 2021, 12:34
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team