AK
Alida K
1 reviews | Active since May 2021
31 May 2021, 12:31
Vodacom cancellations
I phoned Vodacom to cancel 3 contracts the lady assured me that all 3 contracts are cancelled but then i found out they only cancelled one number. It is such a frustration to cancel unused Vodacom contracts. They are quick when you want to open a contract but when you want to cancel a contract it is just impossible. They are *****ing our money legally. ********** there supposed cancelation helpline is an absolute joke.The numbers must be prepaid numbers asap.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
31 May 2021, 12:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 May 2021, 12:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
