eD
ebrahim D

1 reviews | Active since Dec 2016

01 Dec 2016, 09:37

VODACOM CANCELLATIONS DEPARTMENT

<p>I have been a client of vodacom for over 14 years. My contract is up and due for an upgrade. I had a look at the contracts available but none suit me. I requested for a deal match but Vodacom failed to get back to me.</p> <p>Subsequently i requested and paid up the contract and was told i would move to prepaid the next day (29/11/2016) with more follow ups i was told it would move to prepaid on the 01/12/2016. To date of this complaint i am still on contract. All the staff at Vodacom cancellations, Social media departments are useless they cannot assist clients. </p>

0
Replies (2)
Vodacom
Vodacom's reply01 Dec 2016, 10:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

eD
ebrahim D's update03 Dec 2016, 08:15
Reviewer Update

"

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team" Is just a hoax nobody calls to find out the problem or assists