Vodacom cancellations customer service is ***********

<p>I received a quote for premature cancellation from Vodacom. I have paid the quotation on the 17th of May 2016. I sent through proof of payment and all other required documentation and receveid acknoledgement of receipt of my documents sent, but my contract is not cancelled yet.</p> <p>In the last week alone I have made 13 calls to the Vodacom Retension and Cancellation customer service helpline. I have spoken to 13 different consultants, all promising to sort it out. It has been "escalated" twice and I have numerous reference numbers for these escalations. All 13 calls have an average call time of 20min, which means that I have spent over 4 hours on the phone to Vodacom in the last week alone trying to sort out my cancellation.</p> <p>NOTHING has happened since the 17th of May 2016 on the the cancellation of my contract and I have allready paid the cancellation fee. </p> <p>Every time I phone it is a different story and a different person. It is all lies and no one can tell me what is going on.</p> <p>Vodacom has horrible service and if this contract is eventually cancelled I would be the happiest man alive not to have to deal with such incompetency from Vodacom again.</p>