UP
Uven P
1 reviews | Active since May 2021
10 May 2021, 10:47
Vodacom Cancellations call centre
The service received from the cancellations call centre is **********. They cut you off continuously and don't call back. They are unable to process simple instructions and provide incorrect information. Their call centre sounds like a market with the worse call quality you can imagine. There is not even a system in place to retain clients and you wonder why MTN is the better network. WAKE UP VODACOM
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 May 2021, 12:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 May 2021, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 May 2021, 13:22Dear Uven Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you confirmed that your query has been dealt with.
We do apologise for the inconvenience this has caused. Regards Vodacom Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 May 2021, 13:22
Official
Dear Uven Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you confirmed that your query has been dealt with.
We do apologise for the inconvenience this has caused. Regards Vodacom Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Vodacom Consumer Website Team
Best regards,