NH
Nicky H
1 reviews | Active since Mar 2019
06 Jan 2021, 14:03
Vodacom Cancellations
I have been trying to cancel a Vodacom contract that expired in April 2020. I have phoned Every month since June, and get told that it will be cancelled. They admit to having recordings of all these calls and yet every month I still get charged and the contract is not cancelled.. I have been into the dealer that I bought the contract through but they cannot assist. PLease can someone from Vodacom explain why they refuse to cancel this contract????
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Vodacom's replyOfficial
07 Jan 2021, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2021, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NH
Nicky H's updateReviewer Update
07 Jan 2021, 10:42Still NO call from Vodacom.. I have never in my life received worse service from a company.. I phone 3 times this morning still trying to cancel . They have taken my email address down wrong every time, even though they repeat it to me over the phone.. and no cancellation had been put through there system.. This is pure theft once you sign a contract with them they refuse to cancel after expiration date despite many calls refuse to deal with clients in any other ways apart from call centers where no matter what promises you get, they do not do the cancellation. I have even been threatened by there staff to have me blacklisted if I cancel my debit order, so I am stuck paying for a contract that I cannot use and do not want.. What a pathetic company that has to resort to this in order to keep clients that want to cancel dealings with you !!!
NH
Nicky H's update07 Jan 2021, 10:42
Reviewer Update
Still NO call from Vodacom.. I have never in my life received worse service from a company.. I phone 3 times this morning still trying to cancel . They have taken my email address down wrong every time, even though they repeat it to me over the phone.. and no cancellation had been put through there system.. This is pure theft once you sign a contract with them they refuse to cancel after expiration date despite many calls refuse to deal with clients in any other ways apart from call centers where no matter what promises you get, they do not do the cancellation. I have even been threatened by there staff to have me blacklisted if I cancel my debit order, so I am stuck paying for a contract that I cannot use and do not want.. What a pathetic company that has to resort to this in order to keep clients that want to cancel dealings with you !!!