CV
Christina V
1 reviews | Active since Jan 2023
31 Jan 2023, 08:46
Vodacom cancellations
I have attempted to cancel a contract to which I am still being invoiced and debited for till now. I have mailed customer care and still await a response, the number is still active and being used by someone else and has not as yet been removed from my name. this is shocking service, as I have been with vodacom for about 15 years and never realized that they would not assist in cancelling a contract after the contract term with expressed communication of not entering a new contract or having the number still active on my name.
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Replies (3)
Vodacom's replyOfficial
31 Jan 2023, 12:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jan 2023, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CV
Christina V's updateReviewer Update
02 Feb 2023, 08:31Good morning Vodacom
I am still awaiting a call from a consultant. going forward I will reverse all debit orders and manually pay for what is still on contract, the number in question will no longer be paid for. For ease of reference I will add the cell number as the reference on the payment.
I hope you are in agreement as no communication has been had since I posted this
I am still awaiting a call from a consultant. going forward I will reverse all debit orders and manually pay for what is still on contract, the number in question will no longer be paid for. For ease of reference I will add the cell number as the reference on the payment.
I hope you are in agreement as no communication has been had since I posted this
CV
Christina V's update02 Feb 2023, 08:31
Reviewer Update
Good morning Vodacom
I am still awaiting a call from a consultant. going forward I will reverse all debit orders and manually pay for what is still on contract, the number in question will no longer be paid for. For ease of reference I will add the cell number as the reference on the payment.
I hope you are in agreement as no communication has been had since I posted this
I am still awaiting a call from a consultant. going forward I will reverse all debit orders and manually pay for what is still on contract, the number in question will no longer be paid for. For ease of reference I will add the cell number as the reference on the payment.
I hope you are in agreement as no communication has been had since I posted this
CV
Christina V's updateReviewer Update
14 Feb 2023, 06:06good morning
I received the invoice for this month and I am still being billed for the number. inv-I***.PDF 36.58 KB
I received the invoice for this month and I am still being billed for the number. inv-I***.PDF 36.58 KB
CV
Christina V's update14 Feb 2023, 06:06
Reviewer Update
good morning
I received the invoice for this month and I am still being billed for the number. inv-I***.PDF 36.58 KB
I received the invoice for this month and I am still being billed for the number. inv-I***.PDF 36.58 KB