VODACOM CANCELLATIONS ARE ***********
<p>I have phoned vodacom 4 times and requested the cancellation of my contract. I migrated my number to Telkom Mobile in October 2016 already and phoned the Vodacom cancellation department. I was on hold for over 30min. I asked for the contract to be cancelled and to know the different options available to me. I have phoned twice between then and now to ask and see if perhaps I can pay the once off cancellation fee but it was always too high to, I instead decided to allow them to debit my account until the end of February 2017 each time!!!!! I even confirmed with the service person the final debit date on the last phone call. February cam they pulled the money which was supposed to have been the ****** last time</p> <p>I have now received a invoice for March 2017 today the 11 of March 2017. I have contacted them again, I waited for an operator to assist me and she even tried to put me through to them. I waited on the phone for 15min before she told me that the cancellations department was closed for the day and that I must call tomorrow and that it seems the contract was not cancelled</p> <p>UNACCEPTABLE, this is white collar *******. Please someone help me before Voda***** ruins my credit rating and threatens me with lawyers. This CANCELLLATIONS department is very difficult to get hold of and I feel(actually know) that this is done on purpose. THIS IS ********!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,feedback provided.
Regards
FM
As per telephonic discussion,feedback provided.
Regards
FM
