SB
STEFAN B

1 reviews | Active since May 2025

07 Aug 2025, 12:06

Vodacom Cancellations and service

My contract was ending 19 July,i instructed them through the proper channels on the 2nd of June to cancel after my last payment in July.

I have now completed my contract and i way ahead of time cancelled,HOWEVER i looked at my Aug bill which they promptly sent to me and they STILL havent cancelled this number and i am being billed again.

After multiple calls to cancellations department they instructed me that my cancellation request was cancelled,i asked by who and they cant answer me.

Its early in the month i want this cancelled im not paying for something ive honoured and cancelled way ahead of time.I dont want a credit fix my invoice.

They quick to ask a million questions to verify but cant get a simple instruction like a cancellation right.SHOCKING!!!!

I WANT THIS FIXED!

0
Replies (2)
Vodacom
Vodacom's reply07 Aug 2025, 12:08
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

 
SB
STEFAN B's update07 Aug 2025, 15:55
Reviewer Update
Thank you will check and advise on August bill