Vodacom Cancellations and service

Vodacom Fibre has proven for my purposes to be a very poor choice; the service is unreliable, often uselessly slow and week-end of 3 October 2020, out of action for almost 24 hours. The call centre service is equally bad, leading mostly to frustration and no solution. The router they use is useless, because it allows almost no control to the user to control what goes on with it, so you can't lock family members out, for example. Under the circumstances, Vodacom has not delivered their side of the contract, i.e. performance, thereby having created the desire in me to cancel. Yet, if the customer now wishes to cancel because of VODACOM's non-performance, they would still charge you an arm and leg to get out of it, when their non-performance is the cause of the desire to cancel. This is highway *******, and the kind of thing ICASA should be policing, yet ICASA has not weighed in on these unfair contracts, of which all ISPs in South Africa seem to be guilty of. ICASA's probably sleeping, as usual. How long have they been sitting with the process of issueing new spectrum? And still haven't finalised it. We are cursed, living in a country of non-performing government institutions. I challenge ICASA to show South African data customers some worthy service, by responding to this review. And VODACOM, talk to me about a fuss-free termination of my fibre contract. If you do it right, I might choose to stay with you, rather migrating to wireless, because fibre (at least from them, anyway) is not all it's cracked up to be.